The push client is unregistered

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Article ID: 157270

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Updated On:

Products

Mobile Management

Issue/Introduction

When attempting to enroll the Symantec Mobile Management agent on an android device, the following error message is displayed and enrollment fails.

c2dm 

Register: invalid_sender 
Retrying 2 mins 0s
 
Push client is unregistered

Cause

A Google Play account is not setup on the android device and this is a requirement for successful C2DM/GCM enrollment.

Resolution

Setup the android device with a Google Play account and perform the enrollment process again.


Applies To

Android OS 2.2 - Android OS 4.2

Symantec Mobile Management 7.2.1

Windows Server 2008 R2