Can IT Asset Manager 17.0 be run on an MDB database with Service Desk Manager 14.1?

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Article ID: 15725

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



I would like to install IT Asset Manager 17.0 on an MDB database with Service Desk Manager 14.1 installed. Is this compatible?

Environment

Release:
Component: ARGIS

Resolution

IT Asset Manager 14.1 is compatible with Service Desk 17.0. You can see this in the compatibility matrix: 

 

https://docops.ca.com/ca-service-management/17-0/en/release-information/supportability-matrix/#SupportabilityMatrix-CACommonComponents 

 

Go to Interoperability - Interoperability Support for CA Asset Portfolio Management. 

This will show APM 14.1 and Service Desk 17.