Can IT Asset Manager 17.0 be run on an MDB database with Service Desk Manager 14.1?

Article Id: 15725

Status: Published

Updated On: 14-02-2018 07:49

Legacy Id: TEC1752172

Products:

CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

I would like to install IT Asset Manager 17.0 on an MDB database with Service Desk Manager 14.1 installed. Is this compatible?

Environment:

Release:
Component: ARGIS

Resolution:

IT Asset Manager 14.1 is compatible with Service Desk 17.0. You can see this in the compatibility matrix:

https://docops.ca.com/ca-service-management/17-0/en/release-information/supportability-matrix/#SupportabilityMatrix-CACommonComponents

Go to Interoperability - Interoperability Support for CA Asset Portfolio Management.

This will show APM 14.1 and Service Desk 17.