Enrollments of iOS devices fails, while on the MDM-ss messages are stuck on MSMQ "symantecmminprocessqueue" with labels Ios-status and Ios-Info
Log Name: Application
Source: Symantec Mobile Management Service
Date: 10/22/2012 11:55:26 AM
Event ID: 123
Task Category: None
Level: Information
Keywords: Classic,Audit Failure
User: N/A
Computer: MMS.ts.tallinn
Description:
Symantec Mobile Management Service : Failed processing: IosStatus-SYMC.bc707956179539448fd3e5f372fda05210dfe1a0.20121022.114216.xml
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Symantec Mobile Management Service" />
<EventID Qualifiers="0">123</EventID>
<Level>0</Level>
<Task>0</Task>
<Keywords>0x90000000000000</Keywords>
<TimeCreated SystemTime="2012-10-22T08:55:26.000000000Z" />
<EventRecordID>178861</EventRecordID>
<Channel>Application</Channel>
<Computer>MMS.ts.tallinn</Computer>
<Security />
</System>
<EventData>
<Data>Symantec Mobile Management Service : Failed processing: IosStatus-SYMC.bc707956179539448fd3e5f372fda05210dfe1a0.20121022.114216.xml</Data>
</EventData>
</Event>
Log Name: Application
Source: Symantec Mobile Management Service
Date: 10/22/2012 11:55:26 AM
Event ID: 6
Task Category: None
Level: Information
Keywords: Classic,Audit Failure
User: N/A
Computer: MMS.ts.tallinn
Description:
Symantec Mobile Management Service : Failure to process file - IosStatus-SYMC.bc707956179539448fd3e5f372fda05210dfe1a0.20121022.114216.xml
Exception: RequestType contains an invalid value
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Symantec Mobile Management Service" />
<EventID Qualifiers="0">6</EventID>
<Level>0</Level>
<Task>0</Task>
<Keywords>0x90000000000000</Keywords>
<TimeCreated SystemTime="2012-10-22T08:55:26.000000000Z" />
<EventRecordID>178860</EventRecordID>
<Channel>Application</Channel>
<Computer>MMS.ts.tallinn</Computer>
<Security />
</System>
<EventData>
<Data>Symantec Mobile Management Service : Failure to process file - IosStatus-SYMC.bc707956179539448fd3e5f372fda05210dfe1a0.20121022.114216.xml
Exception: RequestType contains an invalid value</Data>
</EventData>
</Event>
Localization of OS system accounts.
Change system accounts localization as per the below MS article instructions:
http://windows.microsoft.com/is-IS/windows-vista/Apply-regional-and-language-settings-to-reserved-accounts
A Point Fix is available, please contact Symantec technical support.
Applies To
Symantec Mobile Management 7.2 SP1