iOS Enrollment Fails - messages are stuck in MSMQ "symantecmminprocessqueue"

Products

• Mobile Management

Issue/Introduction

Enrollments of iOS devices fails, while on the MDM-ss messages are stuck on MSMQ "symantecmminprocessqueue" with labels Ios-status and Ios-Info

Log Name:      Application
Source:        Symantec Mobile Management Service
Date:          10/22/2012 11:55:26 AM
Event ID:      123
Task Category: None
Level:         Information
Keywords:      Classic,Audit Failure
User:          N/A
Computer:      MMS.ts.tallinn
Description:
Symantec Mobile Management Service : Failed processing: IosStatus-SYMC.bc707956179539448fd3e5f372fda05210dfe1a0.20121022.114216.xml
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Symantec Mobile Management Service" />
    <EventID Qualifiers="0">123</EventID>
    <Level>0</Level>
    <Task>0</Task>
    <Keywords>0x90000000000000</Keywords>
    <TimeCreated SystemTime="2012-10-22T08:55:26.000000000Z" />
    <EventRecordID>178861</EventRecordID>
    <Channel>Application</Channel>
    <Computer>MMS.ts.tallinn</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Symantec Mobile Management Service : Failed processing: IosStatus-SYMC.bc707956179539448fd3e5f372fda05210dfe1a0.20121022.114216.xml</Data>
  </EventData>
</Event>

 

Log Name:      Application
Source:        Symantec Mobile Management Service
Date:          10/22/2012 11:55:26 AM
Event ID:      6
Task Category: None
Level:         Information
Keywords:      Classic,Audit Failure
User:          N/A
Computer:      MMS.ts.tallinn
Description:
Symantec Mobile Management Service : Failure to process file - IosStatus-SYMC.bc707956179539448fd3e5f372fda05210dfe1a0.20121022.114216.xml

Exception: RequestType contains an invalid value
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Symantec Mobile Management Service" />
    <EventID Qualifiers="0">6</EventID>
    <Level>0</Level>
    <Task>0</Task>
    <Keywords>0x90000000000000</Keywords>
    <TimeCreated SystemTime="2012-10-22T08:55:26.000000000Z" />
    <EventRecordID>178860</EventRecordID>
    <Channel>Application</Channel>
    <Computer>MMS.ts.tallinn</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Symantec Mobile Management Service : Failure to process file - IosStatus-SYMC.bc707956179539448fd3e5f372fda05210dfe1a0.20121022.114216.xml

Exception: RequestType contains an invalid value</Data>
  </EventData>
</Event>

Cause

Localization of OS system accounts.

 

Resolution

Change system accounts localization as per the below MS article instructions:
http://windows.microsoft.com/is-IS/windows-vista/Apply-regional-and-language-settings-to-reserved-accounts

A Point Fix is available, please contact Symantec technical support.

Applies To

Symantec Mobile Management 7.2 SP1