Email attachments appended to .dat files when GPG and PGP Desktop are installed

Products

• Symantec Products

Issue/Introduction

When an email with an attachments arrives, the attachments are appended to .dat files (although the email is encrypted just fine).  Email attachments are converted from the original file format/extension to a .dat file when the sending encryption platform is GPG.

Cause

GPG has been found to be the cause of the corruption of the attachments in email.   Upon uninstalling GPG and leaving PGP Desktop installed, both email and attachments are encrypted correctly.

Resolution

To resolve this issue, uninstall GPG and run PGP Desktop only.

 

OR

 

Leave GPG installed and do not install any additional encryption applications.

 

Applies To

This error occurs when GnuPG (GPG) and PGP Desktop/PGP WDE 10.2.x and installed on the same system.