PGP Portable Options Are Not Available

book

Article ID: 157204

calendar_today

Updated On:

Products

Symantec Products

Issue/Introduction

After starting PGP Portable, the options in the context menu and in the Windows Explorer File menu are not available.

 

Resolution

Please ensure the following conditions are met:

  • PGP NetShare is enabled in the Consumer policy:

[Consumers > Consumer Policy > select the policy applied to the user > PGP Desktop > Disk Encryption (tab) > Mark the checkbox PGP Portable]

  • PGP Portable is enabled in the Consumer policy:

[Consumers > Consumer Policy > select the policy applied to the user > PGP Desktop > NetShare (tab) > Mark the checkbox PGP NetShare for Windows]
 

  • PGP NetShare component is installed in the machine:
[HKEY_LOCAL_MACHINE\SOFTWARE\PGP Corporation\PGP]


1. On the client computer, go to C:\Program Files\PGP Corporation\PGP Desktop\PGP Portable and launch PGP Portable.exe.

2. After, it will be available in the context menu (right-click) or in the Windows Explorer File menu (after highlighting an item) the option Create PGP Portable Disk Folder inside of PGP Desktop.

 

Note: This is applicable to folders.