Alerts/Alarms are missing in Experience view
search cancel

Alerts/Alarms are missing in Experience view


Article ID: 15720


Updated On:


CA Application Performance Management Agent (APM / Wily / Introscope) INTROSCOPE


 Alerts configured are displayed in ATC Map View, but the same are missing in Experience View.

 Why are the alerts displayed in ATC Map View missing from the  Experience View?


APM 10.5.2Any OS


All alerts which are displayed in Map View will not be displayed in Experience View under problem/anomalies.

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKedAAG" alt="Map View Alert History.jpg" width="1279" height="557">


The transactions that happen during the alerted experiences (some alerts are yellow/red) that are counted as failed transactions.  Creation of the problem/anomaly is a different story. Problem is created only when APM detects a root-cause otherwise it is just an anomaly.  When an alert is created, that alert becomes part of the anomaly as evidence.  The main logic point is that APM will not say about every alert, that it is a problem.  This we should understand as it tries to be smarter, than converting every alert into a problem. 


<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKeeAAG" alt="No Problem Detected.jpg" width="1280" height="599">




1558717348449000015720_sktwi1f5rjvs16ujj.jpeg get_app
1558717346345000015720_sktwi1f5rjvs16uji.jpeg get_app