Web console error: "An exception occurred processing JSP page /Highlander_docs/error.jsp at line 22"

Article Id: 157194
Status: Published
Updated On: 25-10-2012 15:44
Legacy Id: TECH198275
Products:
Endpoint Protection
Issue/Introduction:

When you launch the Web console, you see an error message. The logon screen does not appear, and you cannot connect to the console.

An exception occurred processing JSP page /Highlander_docs/error.jsp at line 22

Resolution:

This problem occurs if Symantec Endpoint Protection Manager is installed in a folder path that has a hash mark (#) in the name. Symantec Endpoint Protection Manager is not supported when installed to a folder with an illegal character, such as the hash mark.

To solve the problem, install Symantec Endpoint Protection Manager in a different folder path.