Symantec Protection Engine fails to install with an error that no Java is available.

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Article ID: 157191

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Updated On:

Products

Protection Engine for Cloud Services Protection for SharePoint Servers Protection Engine for NAS

Issue/Introduction

Symantec Protection Engine fails to install on Windows 2008 with an error that no Java is available. A 32 bit version of Java, either jre 6 or jre 7 is installed.

Install Error: the Java runtime Environment could not be found. Please install the java runtime, 1.5 family, preferably build 13 or higher.

Cause

User Access Control runs all programs as a standard user unless specifically told to do otherwise.

Resolution

Right click on the setup program and select "run as an administrator"


Applies To

Windows 2008 R 2

Java 7 32 bit