Getting error while opening Symantec Management Console '503:service unavailable'

Article Id: 157185

Status: Published

Updated On: 04-03-2013 12:04

Legacy Id: TECH198204

Products:

Management Platform (Formerly known as Notification Server)

Issue/Introduction:

Customer was unable to open Symantec Management Console. Event viewer is showing "A process serving application pool 'Classic .NET AppPool' suffered a fatal communication error with the Windows Process Activation Service."

'503:Getting error service unavailable'

Cause:

'Classic.NET AppPool' Application pool was stopped."A process serving application pool 'Classic .NET AppPool' suffered a fatal communication error with the Windows Process Activation Service."

Resolution:

1) Started 'Classic.NET AppPool' application pool

2) Restart IIS Admin Service

Applies To

SMP 7.1 SP2