After installing SPSS 6.0.X you see errors in the SharePoint logs that this file is missing 'SPSSAdminConsoleMain.en-US.resx'.

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Article ID: 157182

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Updated On:

Products

Protection for SharePoint Servers

Issue/Introduction

After installing the SPSS 6.0.X the SharePoint logs shows errors.  See Error section for the errors.

10/03/2012 08:47:42.19  w3wp.exe (0x1950)                        0x0E08 SharePoint Foundation          General                        b9y3 High     Failed to open the file 'C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\14\Resources\SPSSAdminConsoleMain.en-US.resx'. b9849915-6aa0-428a-a6e5-7dc27457fcae
10/03/2012 08:47:42.19  w3wp.exe (0x1950)                        0x0E08 SharePoint Foundation          General                        b9y4 High     #20015: Cannot open "": no such file or folder. b9849915-6aa0-428a-a6e5-7dc27457fcae

Cause

At this time the issue is being investigated by the DEV team.  See solution section for workaround.

Resolution

Workaround Solution:

 

  • Turn off virus scanning for SharePoint
  • Uninstall Scan Engine and SPSS connector.
  • Install Scan Engine and SPSS connector.
  • Create the missing 'SPSSAdminConsoleMain.en-US.resx' file.
  • Log into th SharePoint CA to turn on the virus scanning.
  • Verify the SharePoint logs do not sow the error listed in the 'Error' section of KB.

Turn off virus scanning for SharePoint:

  1. Log into the SharePoint CA.
  2. Click on the 'Security' tab.
  3. Now under the 'General Security' section click on 'Manage antivirus settings'.
  4. Uncheck the box next to:

    Scan documents on upload
    Scan documents on download
    Attempt to clean infected documents


     
  5. Save the settings.

 

Uninstall Scan Engine and SPSS connector:

  1. Click on Control Panel.
  2. Under Programs click on Uninstall a program.
  3. Uninstall the 'Symantec. Protection 6.0 for SharePoint Servers'.
  4. Uninstall the 'Symantec Scan Engine'.
  5. Browse to C:\Program Files\Symantec folder.
  6. If the SharePoint folder is there then delete it.
  7. Browse to C:\Program Files (x86)\Symantec folder.
  8. If the Scan Engine folder is there then delete it.

Install Scan Engine and SPSS connector:

  1. Verify that Java is installed. 

    Open a command line prompt.
    Type in: java -version

    Example output:
    java version "1.6.0_35"
    Java(TM) SE Runtime Environment (build 1.6.0_35-b10)
    JavaHotSpot(TM) Client VM (build 20.10-b01, mixed mode, sharing)

    Note: Java version has to be at least 1.6 32 bit for Scan Engine to install properly.


     
  2. Install the Scan Engine software first.
  3. Verify that the Scan Engine service started after the install.
  4. Verify that you can log into the UI for Scan Engine.
  5. Open up IE browser.
  6. In the Address line type in:

    https://<IP or HostName>:8004

     
  7. Follow the popup screens.  When you get to the popup "Java has discovered application components that could indicate a security concern" say 'No' to that question.
  8. Now login with your password.
  9. Now install the SPSS connector.
  10. Verify that the SPSS service starts up.

    Note: Do not open ttheSharePoint CA yet.
     

Create the missing 'SPSSAdminConsoleMain.en-US.resx' file:

  1. Open a Windows Explore and browse to:

    C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\14\Resources

     
  2. Make a copy of the 'SPSSAdminConsoleMain.resx' file.
  3. Now rename the copy file to 'SPSSAdminConsoleMain.en-US.resx'.
  4. So now you should have the two following files:

    SPSSAdminConsoleMain.resx
    SPSSAdminConsoleMain.en-US.resx

 

Log into the SharePoint CA to turn on the virus scanning:

  1. Log into the SharePoint CA.
  2. Click on the 'Security' tab.
  3. Under General Security click on 'Manage antivirus settings'.
  4. Put a check in the box next to:

    Scan documents on upload
    Scan documents on download
    Attempt to clean infected documents

     
  5. Save the settings.

Verify that the SharePoint logs do not show the error listed in the 'Error' section of KB:

  1. Look at the SharePoint log to verify if the error is there or not.  See the Error section in KB for what to look for.

 

 


Applies To

Windows 2008

SharePoint 2010