“Error opening installation log file. Verify that the specified location exists and is writable.” error when attempting to uninstall Symantec Endpoint Protection

Products

• Endpoint Protection

Issue/Introduction

When attempting to uninstall Symantec Endpoint Protection (SEP), the following error is displayed: “Error opening installation log file. Verify that the specified location exists and is writable.” The uninstall attempt fails.

“Error opening installation log file. Verify that the specified location exists and is writable.”

Resolution

This is a known issue with the Microsoft Installer engine. More information can be found in Microsoft article “Error opening installation log file. Verify that the specified location exists and is writable.” error when attempting to uninstall an application (KB2564571).

Applies To

Windows 7 Professional