Symantec Management Platform is unable to communicate with one or more site servers. In some cases, one or more site servers may be unable to communicate with Symantec Management Platform.
When SSL is required and the certificate does not match the host name of the computer it is installed upon. This can occur in scenarios where the external address (for device-to-Mobile Management server communication) does not match the host name on the internal network. When this condition exists, the SSL calls are not trusted and communication fails.
First, override the Symantec Management Platform to Mobile Management Server communication setting so that the Symantec Management Platform uses the external address.
Second, change the hosts file on the Symantec Management Platform computer so that the external address is routed to the correct internal IP address. Do the same on the site server computer.