PGP Desktop Installation Failed - Error Code 1304

Products

• Symantec Products

Issue/Introduction

When attempting to install PGP Desktop, you receive an error message and installation stops.

 

Error 1304 : Error Writing to file C:\Program Files\PGP Corporation\PGP Desktop\PGP Portable\autorun.inf Verify that you have access to that directory.

 

Cause

The issue can be caused by a SEP policy which prevents editing autorun.inf files during PGP Desktop installation. 

 

Resolution

Make sure to to grant permission to any SEP policies to edit autorun.inf files during installation or add an exception into policies for specific installation path / files.

 

Applies To

PGP Desktop 10.2.0

Symantec Endpoint Protection (SEP) 12.1

Windows XP SP3