High CPU usage from Httpd.exe on a Symantec Endpoint Protection Manager

Products

• Endpoint Protection

Issue/Introduction

• On a Symantec Endpoint Protection Manager (SEPM), the Httpd.exe process consistently uses between 40 and 60% of the CPU resources.
• No Transmission Control Protocol (TCP) traffic is displayed in a netstat output.
• CPU usage lowers and the netstat tool displays TCP traffic correctly when the SEPM services are stopped.

Resolution

Symantec is aware of this problem and will update this document when a solution becomes available.