High CPU usage from Httpd.exe on a Symantec Endpoint Protection Manager

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Article ID: 157124

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Updated On:

Products

Endpoint Protection

Issue/Introduction

  • On a Symantec Endpoint Protection Manager (SEPM), the Httpd.exe process consistently uses between 40 and 60% of the CPU resources.
  • No Transmission Control Protocol (TCP) traffic is displayed in a netstat output.
  • CPU usage lowers and the netstat tool displays TCP traffic correctly when the SEPM services are stopped.

Resolution

Symantec is aware of this problem and will update this document when a solution becomes available.