Inventory Task with the Printer data class selected is crashing the Symantec Management Agent

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Article ID: 157116

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Updated On:

Products

Inventory Solution

Issue/Introduction

When the "Gather Inventory" task has executed the Symantec Management Agent Crash if the Hardware-Common Printer data class is enabled. Windows logs shows Appcrash error.

http://hrospt.veritas.com/evidence/hro/41/417-131-841/2012-04-02/13.59.16/image011.png

Log Name: Application
Source: Application Error
Date: 4/4/2012 12:07:54 PM
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords: Classic
User: N/A
Computer: PSYS308PC.toray.my
Description:
Faulting application name: AeXNSAgent.exe, version: 7.1.8280.15280, time stamp: 0x4ec270a3
Faulting module name: invapi.dll, version: 7.1.7580.0, time stamp: 0x4ec92971
Exception code: 0xc0000005
Fault offset: 0x000410cf
Faulting process id: 0x9c0
Faulting application start time: 0x01cd125325bc8372
Faulting application path: C:\Program Files\Altiris\Altiris Agent\AeXNSAgent.exe
Faulting module path: C:\Program Files\Altiris\Altiris Agent\Agents\Inventory Agent\invapi.dll
Report Id: 6cd1fee7-7e46-11e1-9c63-d0278844013a
Event Xml:



1000
2
100
0x80000000000000

34317
Application
PSYS308PC.toray.my



AeXNSAgent.exe
7.1.8280.15280
4ec270a3
invapi.dll
7.1.7580.0
4ec92971
c0000005
000410cf
9c0
01cd125325bc8372
C:\Program Files\Altiris\Altiris Agent\AeXNSAgent.exe
C:\Program Files\Altiris\Altiris Agent\Agents\Inventory Agent\invapi.dll
6cd1fee7-7e46-11e1-9c63-d0278844013a

Cause

Unknown, possible defect.

Resolution

Fixed in ITMS_7.1_SP2_MP1_POINTFIX_v3.


Applies To

Symantec Managemnt Platform 7.1.8280 (SP2)
Altiris Inventory Solution 7.1.7581 (SP2 HF1)
Symantec Management Agent 7.1.5280.8280