Messaging Gateway Mail Transfer Agent logs report "Domain container is NULL"

Article Id: 157115
Status: Published
Updated On: 01-05-2019 19:11
Legacy Id: TECH197397
Products:
Messaging Gateway
Issue/Introduction:

Symantec Messaging Gateway (SMG) MTA logs report error level entries with the following message:

2012 Sep 23 13:19:59 CEST (err) ecelerity: [3246] [error]: SMS_AUDITLOGGER-02520: Domain container is NULL.

No other symptom or malfunction has been noticed on the product.

Message bounced due to bifurcation of too many recipients: 215 > 150(max)

2012 Sep 23 13:19:59 CEST (err) ecelerity: [3246] [error]: SMS_AUDITLOGGER-02520: Domain container is NULL.

Cause:

For this scenario to occur, two settings must match:

  • The value for Maximum number of messages in delivery queue has been greatly reduced from its default value (default is 150000).
  • A message that has more recipients than the new value set on Maximum number of messages in delivery queue causing an internal MTA rejection (5xx code)

Resolution:

Verify the value for Maximum number of messages in delivery queue under Administration > Hosts > Configuration > <hostname> > SMTP > Advanced Settings > Delivery is set to the default value or well above the amount of potential recipients on any given email message.