FEATURE REQUEST: Bootguard support for "Aladdin eToken NG-OTP 72K"

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Article ID: 157104

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Updated On:

Products

Symantec Products

Issue/Introduction

When encrypting a disk with PGP Whole Disk Encryption, a token can be added for 2 factor authentication.

The "Aladdin eToken NG-OTP 72K" doesn't work for PGP Bootguard authentication when using Whole Disk Encryption.

Please note: The eToken can be added to the disk with PGP Desktop versions 10.2 MP5 and above, but authentication at PGP Bootguard will fail.

 

 

Cause

The "Aladdin eToken NG-OTP 72K" is currently not supported for PGP Bootguard authentication.

 

Resolution

Symantec Corporation is committed to product quality and satisfied customers. This Feature Request is currently being considered by Symantec Corporation to be addressed in a forthcoming version of the product. 
Technical Support filed a Feature Request to add this product feature. Note that an feature request is exactly that, a request. There is no committed date for this request from the Endpoint Encryption Product Management team, nor from the Endpoint Encryption Engineering team at this time.
Please be sure to refer back to this document periodically as any changes to the status of the request will be reflected here.

Please refer to article TECH148839 for a list of supported tokens for Whole disk Encryption.

As an alternative, the supported Aladdin eToken NG-OTP 32K should be used instead of the 72k version.