"Error 2343 specified path is empty" during SEP installation

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Article ID: 157091

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Updated On:

Products

Endpoint Protection

Issue/Introduction

During installation of Symantec Endpoint Protection (SEP) client, the following error message is received: " Error 2343 specified path is empty "

Per the SEP_INST.Log:

Error 2343 specified path is empty

Cause

A setting is missing in specific registry keys 

Resolution

Check the following registry keys :

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders


 


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders 

 

The values for these registry key must be as shown above.

 

 

Applies To

 

Windows Server 2003 Standard Edition

Symantec Endpoint Protection 12.1