pcAnywhere install or upgrade is rebooting the agent

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Article ID: 157088

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Updated On:

Products

Symantec Products

Issue/Introduction

Forced reboot occurring on Windows 7 x64 during pcAnywhere install or upgrade

no errors

Cause

This is a known issue on W7 machines and is due to the Microsoft C++ assemblies being updated and the MSIEXEC installer is forcing the reboot.

Resolution

Until the C++ assemblies are updated, a reboot is required in these cases due to core Windows system files being updated as part of the upgrade. Recommended solution is to update the pcAnywhere plugin at a time when the impact of a reboot is minimized.
If you would like to update the distributables, here are some links to Microsoft for further information:
http://www.microsoft.com/en-us/download/details.aspx?id=21254
http://www.microsoft.com/en-us/download/details.aspx?id=3387