How To Remove the Symantec Mobile Management Agent for Android

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Article ID: 157082

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Updated On:

Products

Mobile Management

Issue/Introduction

When you attempt to uninstall the Symantec Mobile Management Agent on an Android device, the uninstall button is grayed out.

 

Cause

When the Symantec Mobile Management  device Agent for Android is installed, it must set the agent as a Mobile Administrator.  This setting prevents the agent from being removed.

 

Resolution

You must de-activate the Symantec Mobile Management agent as a device administrator in the settings menu first.

  1. Open the Settings menu.
  2. Select the Security menu.
  3. Select Device Administrators.
  4. De-select Mobile MGMT.
  5. Now, attempt to un-install the Symantec Mobile Management agent.

Applies To

Android 2+