How To Remove the Symantec Mobile Management Agent for Android

Article Id: 157082
Status: Published
Updated On: 09-09-2013 16:34
Legacy Id: TECH197013
Products:
Mobile Management
Issue/Introduction:

When you attempt to uninstall the Symantec Mobile Management Agent on an Android device, the uninstall button is grayed out.

 

Cause:

When the Symantec Mobile Management  device Agent for Android is installed, it must set the agent as a Mobile Administrator.  This setting prevents the agent from being removed.

 

Resolution:

You must de-activate the Symantec Mobile Management agent as a device administrator in the settings menu first.

  1. Open the Settings menu.
  2. Select the Security menu.
  3. Select Device Administrators.
  4. De-select Mobile MGMT.
  5. Now, attempt to un-install the Symantec Mobile Management agent.

Applies To

Android 2+