Symantec Endpoint Protection Manager email notifications are being sent for clients with out-of date definitions, but no clients are listed

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Article ID: 157073

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Symantec Endpoint Protection Manager email notifications are being sent for clients with out-of date definitions, but no clients are listed in the email details.

The email shows a number of clients out of date (i.e. "3 computers found with definitions older than 7 days."), but in the list of "Out-of-Date Clients Triggering Notification on <date>" it shows "All online clients have been updated to the latest virus definitions."

Cause

This issue is fixed in Symantec Endpoint Protection 12.1 Release Update 5 (RU5).

Resolution

Upgrade to Symantec Endpoint Protection 12.1 Release Update 5 (RU5). For guidance in downloading the latest version of Symantec Endpoint Protection, see Obtaining the latest version of Symantec Endpoint Protection or Symantec Network Access Control.