Failed to request data feed IncidentEvents due to network
error on SPC multiple times daily.
File Name: C:\ProgramData\Symantec\SMP\Logs\a.log
Date:
Type: Error
Description: Raising Critical alert XXX for
server GLOBAL NEWS PRODUCT SERVER RESOURCE with message: An communication error
occurred while requesting data feed IncidentEvents from product server Global
News Product Server Resource. **CEDUrlStart** :XXXXX Source: Middletier:RaiseAlert
Process: Symantec.SPC.Middletier.Services
PID: 3040
Thread: 77
Tick Count: 6487941
Module: Symantec.SPC.Middletier.Services.exe
Host Name: SPC-3012
Error#2
Failed to communicate with the Deepsight Hosted
Server
File Name: C:\ProgramData\Symantec\SMP\Logs\a.log
Date:
Type: Error
Description: Data Feed encountered a
Communication exception: System.ServiceModel.EndpointNotFoundException: Could
not connect to spc.deepsight.comXXXXXX. TCP error code 10060:
A connection attempt failed because the connected party did not properly
respond after a period of time, or established connection failed because
connected host has failed to respond XXX.XXX.XXX:7891. --->
Unknown
There is currently no solution, The issue has been reported to the respective teams.
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Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec is committed to product quality and satisfied customers.
Note: There is a known issue that is currently being worked on by development. If the above instructions do not resolve your problem, it is likely you are experiencing this problem. Please watch for updates to this KB article, or watch Product Notifications feed for updates.
This KB article does not pertain to SPC Enterprise 3.0. The Deepsight functionality within SPC Enterprise 3.0 functions differently and there for the known issue in SPC 2.0 being worked on is not a problem in SPC Enterprise 3.0.
Applies To
SPC 2.1.0.2075, SPC 2.1.1.3012 MP1