BUG REPORT: PGP Universal - duplicate entries in the database :: Multiple preferences (2) for '*' found on the platform 0. Possible data corruption.

Products

• Symantec Products

Issue/Introduction

There might be duplicate entries in the consumer policies due to migration errors which cause unexpected behavior.

It was for example reported that client enrollment might fail (due to duplicate "keySize" and "preferredHash" flag in database).

It was also seen that the email messaging feature was enabled in the Universal Server web interface but disabled in the PGP Desktop client PGPprefs.xml. (due to duplicate "disableFeatureEmailMessaging" flags in database).

 

 

Errors like the following might be visible in the Universal logs:

Multiple preferences (2) for 'keySize' found on the platform 0. Possible data corruption.
Multiple preferences (2) for 'preferredHash' found on the platform 0. Possible data corruption.
Multiple preferences (2) for 'secureReplyLifeSpan' found on the platform 0. Possible data corruption.
Multiple preferences (2) for 'enableDiscardOldSecureReplyInfo' found on the platform 0. Possible data corruption.

Cause

Missing constraints in the server database allowed duplicate entries to be created during an upgrade.

Resolution

This issue is currently being reviewed by Symantec Dev.  Please subscribe to this for further updates to this issue.  This issue was previously observed to be fixed in Symantec Encryption Management Server 3.3.0 MP1 (Build 9060), however a new condition was discovered that produces this same error that is now being reviewed.

 

 

 

Applies To

PGP Universal 3.x environments that were migrated.