Liveupdate fails to install definitions with error LU 1821
Article ID: 157042
Updated On:
Products
Issue/Introduction
Virus definition are shown outdated.
LU1821: This update failed because it tried to overwrite a file that was in use. Close all of your Symantec applications and run LiveUpdate again. Click here for more information on this error
Process Monitor shows the error:
Date & Time: 12.09.2012 16:36:44
Event Class: File System
Operation: CreateFile
Result: DISK FULL
Path: C:\ProgramData\Symantec\Definitions\SymcData\virusdefs32\tmp52ba.tmp\CCERASER.DLL
TID: 14728
Duration: 0.0000448
Desired Access: Generic Write, Read Attributes, Delete
Disposition: OverwriteIf
Options: Sequential Access, Synchronous IO Non-Alert, Non-Directory File
Attributes: A
ShareMode: None
AllocationSize: 3'016'864
The copy of a file or folder in the target “C:\ProgramData\Symantec\Definitions\SymcData\virusdefs32” prompts the following error message.
Disk is full, but it shows at the same time 65 GB free space. The result is that the file cannot be moved from root c:\ as well as the Antivirus definitions.
Cause
“Windows System Resource Manager” caps the disk space preventing LiveUpdate to download the full set of definitions.
Resolution
· First solution:
Adjust the quota in “Windows System Resource Manager” to accommodate virus definitions in the folder:
C:\ProgramData\Symantec\Definitions\SymcData\virusdefs32
· Second solution:
Navigate in the Server Manager panel and disable/remove the “Windows System Resource Manager” role under file services if it is not necessary.
German version of Server Manager panel.
Applies To
Windows SBS 2008 SP2
12GB – RAM
200GB Disk space
SEPM
SEP 12.0
SMS for Exchange 6.5.7 – 279
German Operating System. This issue was reproduced in an English OS as well.
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