Liveupdate fails to install definitions with error LU 1821

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Article ID: 157042

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Updated On:

Products

Mail Security for Domino Mail Security for Microsoft Exchange Endpoint Protection

Issue/Introduction

Virus definition are shown outdated.

 

 

LU1821: This update failed because it tried to overwrite a file that was in use.  Close all of your Symantec applications and run LiveUpdate again.  Click here for more information on this error

 

 

 

 

Process Monitor shows the error:

 

Date & Time:      12.09.2012 16:36:44

Event Class:        File System

Operation:          CreateFile

Result:  DISK FULL

Path:     C:\ProgramData\Symantec\Definitions\SymcData\virusdefs32\tmp52ba.tmp\CCERASER.DLL

TID:        14728

Duration:             0.0000448

Desired Access:                Generic Write, Read Attributes, Delete

Disposition:        OverwriteIf

Options:               Sequential Access, Synchronous IO Non-Alert, Non-Directory File

Attributes:          A

ShareMode:       None

AllocationSize:   3'016'864

 

 

The copy of a file or folder in the target “C:\ProgramData\Symantec\Definitions\SymcData\virusdefs32” prompts the following error message.

Disk is full, but it shows at the same time 65 GB free space. The result is that the file cannot be moved from root c:\ as well as the Antivirus definitions.

 

 

 

Cause

“Windows System Resource Manager” caps the disk space preventing LiveUpdate to download the full set of definitions.

 

 

Resolution

·         First solution:

Adjust the quota in “Windows System Resource Manager” to accommodate virus definitions in the folder:

C:\ProgramData\Symantec\Definitions\SymcData\virusdefs32

 

·         Second solution:

Navigate in the Server Manager panel and disable/remove the “Windows System Resource Manager” role under file services if it is not necessary.

 

German version of Server Manager panel.

 

 

 

 

 

 

 


Applies To

Windows SBS 2008 SP2

12GB – RAM

200GB Disk space

SEPM

SEP 12.0

 

SMS for Exchange 6.5.7 – 279

German Operating System. This issue was reproduced in an English OS as well.

 

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