Windows System Assessment Scan fails with Exit Code 7

Products

• Patch Management Solution for Windows
• Management Platform (Formerly known as Notification Server)

Issue/Introduction

The scheduled Windows System assessment scan for Patch Management Fails with Exit code 7

Exit Code 7 - Cannot send inventory

CannotSendInventory - Could not send inventory information via the NS Agent.

 

Cause

1. Incorrect installation of SMP agent on Client computer.

2. Assessment Scan to fails due to missing dll's. Inference of cause; laydown of the Agent was not clean following removal of older Agent version.

Resolution

Please review the following steps and verify that you have a similar issue for Cause #1:

Try to manually run the file from the following path.
C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{6D417916-467C-46A7-A870-6D86D9345B61}\cache
Filename: AexPatchAssessment.exe

1. Verify the correct installation path of SMP agent installed on Client computer.

2. Verify that Queue folder exists i.e. C:\Program Files\Altiris\Altiris Agent\Queue

3. Verify that the following regkey has to correct value

HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\Altiris Agent\Transport\Queue Path
Value: C:\Program Files\Altiris\Altiris Agent\Queue
 

In our case, customer had an Older version of Altiris Ver6 still installed on the Server in the following directory.

C:\Program Files (x86)\Altiris\Altiris Agent\

Since correct SMP agent version i.e. 7.1 SP2 agent was installed within C:\Program Files\Altiris\Altiris Agent\ except for inventory agent, we cleared out all files and directories from

C:\Program Files (x86)\Altiris\Altiris Agent\ leaving ONLY C:\Program Files (x86)\Altiris\Altiris Agent\Agents\inventory Agent (as this is a valid folder)

 

Having incorrect files & reference in Registery was causing agent not to process information correctly.

After removing older files, we restarted SMP agent and ran Windows Assessment scan and it returned a success code.

 

 

 

Cause #2: 

1. Cleaned up agent registry; worked through process outlined on Symantec Connect and this resolved the issue for this environment.
2. Additionally; may also utilize the best practice migration documentation on DOC5668.

 

Related KBs:

Title: Windows Assessment Scan Error Codes
http://www.symantec.com/docs/TECH179849 

 

Title: Windows System Assessment Scan fails with Exit Code 6
http://www.symantec.com/docs/TECH182272

 

Title: Windows System Assessment Scan displays failed with Exit Code 3
http://www.symantec.com/docs/TECH185079

Applies To

Client - Windows Server 2008 R2