Some users cannot see the default scoreboeard

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

modified the default scoreboard for a specific Role, but it's not populated to all users.

Some of them still see their old scoreboard.

Environment

USRD 14.1, 17.0

Resolution

As soon as a user has modified his personal scoreboard, this personalization has the priority.

It cannot be overwritten by the administrator.

To get the Role's default scoreboard, the user needs to reset his modifications.

1. File -> Customize Scoreboard

2. Reset Tree