Some users cannot see the default scoreboeard

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Article ID: 15704

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



I modified the default scoreboard for a specific Role, but it's not populated to all users.

Some of them still see their old scoreboard.

Environment

USRD 14.1, 17.0

Resolution

As soon as a user has modified his personal scoreboard, this personalization has the priority.

It cannot be overwritten by the administrator.

To get the Role's default scoreboard, the user needs to reset his modifications.

1. File -> Customize Scoreboard

2. Reset Tree

<Please see attached file for image>

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Attachments

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