Symantec Protection for SharePoint 6. x system log filling with the Error: There is an error in X ML document (0, 0)."," at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader

Products

• Protection for SharePoint Servers

Issue/Introduction

You have noticed that the system logs in the C:\Program Files\Symantec\SharePoint\Logfiles\system folder have began to be filled with the errors for RTCommandService but the product appears to running correctly except for this error.

"2012-08-07 0:00:04","(null)","-1","Error","There is an error in X ML document (0, 0).","   at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events)    at System.Xml.Serialization.XmlSerializer.Deserialize(Stream stream)    at Symantec.Sharepoint.Service.RTCommand.Service.GetEngineStatistics(ScanEngine scanEngine)    at Symantec.Sharepoint.Service.RTCommand.Service.UpdateStatistic(StatSourceId srcId, ScanEngineStatistics objStatistics, ScanEngine scanEngine, String spssMachine)","UpdateStatistic","RTCommandService"

Cause

The issue was traced to an issue in the C:\Program Files\Common Files\Symantec Shared\SharePointEngine folder.

Resolution

Add / Remove and clean installation of the Symantec Protection for SharePoint Servers product resolved the issue and the error went away.