Customizing the email message sent by Exchange for quarantined or blocked devices

Products

• Mobile Management

Issue/Introduction

You have configured access control to Exchange ActiveSync using the Exchange Allow/Block/Quarantine (ABQ) rules and want to know how to customize the email message that is sent to blocked or quarantined mobile devices.

Resolution

NOTE: These are instructions for configuring a third-party component or application and are provided as a convenience only. Symantec cannot be responsible for changes in the third-party product which may render this article obsolete.

To customize the email message:

1. On the Exchange UI instance, go to Manage My Organization > Phone & Voice > ActiveSync Access.
2. Under Settings, click Edit.
3. Enter the customized text where indicated. Simple HTML is supported.
4. Click Save.

For additional details, see the Microsoft article, Customize E-mails for Blocked or Quarantined Devices at http://help.outlook.com/en-us/140/gg316698.aspx

Applies To

Symantec Mobile Management 7.2 SP1