FEATURE REQUEST: Ability to Revert Single Sign-On (SSO) Behavior when Locking a System or Pressing CTRL+ALT+DEL


Article ID: 157027


Updated On:


Symantec Products


New behavior to not require clicking user icon or pressing spacebar in order to unlock a system after a system has been locked.  This behavior only applies to PGP Whole Disk Encryption 10.2.0 MP5 or above using Single Sign-On functionality.

See the following KB articles for reference to how this new functionality behaves:


This request is to make the behavior change back to the original behavior.  If a system is locked, do not require clicking the user icon to enter a passphrase. 

As an alternate method for login, the space bar can be pressed.



Symantec Corporation is committed to product quality and satisfied customers. This Feature Request is currently being considered by Symantec Corporation to be addressed in a forthcoming version of the product. 

Technical Support filed a Feature Request to add this product feature. Note that an feature request is exactly that, a request. There is no committed date for this request from the Endpoint Encryption Product Management team, nor from the Endpoint Encryption Engineering team at this time.

Please be sure to refer back to this document periodically as any changes to the status of the request will be reflected here.