Failed to configure NS. Failed to create a Scripting.FileSystemObject.object. Error: Activex component can't create object: 429

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Article ID: 157022

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

Customer is having an issue trying to install the Symantec Management Platform (SMP). When Symantec Installation Manager (SIM) is in the process of installing MSIs, the following error window popups almost at the beginning of this process:

Failed to configure NS.
Failed to create a Scripting.FileSystemObject.object.
Error: Activex component can't create object: 429

After that, the customer is not able to finish the installation.

Failed to configure NS.
Failed to create a Scripting.FileSystemObject.object.
Error: Activex component can't create object: 429

Cause

This issue is caused by an unregistered dll called scrrun.dll. It is not caused by our installation process.

Resolution

Please try the following steps to resolve this issue:

1. Download and extract the file called "copyfile.zip"
2. Double-click on "copyfile.vbs". It is a vbscript that will make a copy of the file called Test.txt. A new file will be created called Test2.txt. This vbscript basically calls the same "Scripting.FileSystemObject" object as the installation error mentions.
3. What we are expecting is that you will not be able to run the vbscript without getting the same error message as the installation one. You should not see a new file created. If that is the case, the issue is with your system.
4. If you get the same error, please try the following:
a) Open a Command Prompt by clicking on the Start button, and selecting Run, and typing "command" and pressing Enter.
b) Change to the "C:\Windows\syswow64" directory.
c) Enter the following command:
    regsvr32 scrrun.dll
and press Enter.
5. Retry the  "copyfile.vbs" and see if now you are able to run it and create the new file as expected. If so, please try to install SMP again.


Applies To

Symantec Installation Manager 7.1.206
Symantec Management Platform 7.1 SP2

Attachments

copyfile.zip get_app