Error installing the Symantec Management Agent: "Install failed. Error message: Failed to run action: CopyAgentFilesTree"

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Article ID: 157021

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

During the manual install of the Symantec Management agent, the following error occurs: "Install failed. Error message: Failed to run action: CopyAgentFilesTree"

"Install failed. Error message: Failed to run action: CopyAgentFilesTree"

Cause

This error is due to permissions issues.

Note: This issue could be also caused by TECH234769

Environment

ITMS 7.6, 8.x

Resolution

Run the install from an elevated command line:

  1. Right click on the CMD window and "Run as Administrator.
  2. Browse to the directory the AexNSC.exe is downloaded to.
  3. Run the command as follows:  AexNSC.exe /install /ns=<SMP Server Name>

This install will complete and the agent should check in with the server within 15 minutes.

Note: Please also refer to TECH234769