Error: java.lang.NullPointerException when opening Java console

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Article ID: 157010

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Endpoint Protection

Issue/Introduction

Upon opening the Java console, you are asked to download JnlpServlet. When you click OK, an error message appears.

Error - Java

java.lang.NullPointerException

Cause

This problem occurs if an outdated version of the Java Runtime Environment (JRE) is installed.

Resolution

To solve the problem, use the link on the Java console button to download and install the correct version of Java.