Active Directory Integration scheduled synchronization does not run at the scheduled time

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Article ID: 157006

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Updated On:

Products

Security Information Manager

Issue/Introduction

Active Directory Integration is setup on the SSIM and a synchronization time is scheduled.  The synchronization is not happening at the scheduled time, but shortly after instead.

Resolution

There are two ways to stop the delay and have the Synchronization occur on time.

  • Add the Hostname and IP Address of the Domain Controller  to the Hosts file on the SSIM. 
    You can do this in the WebUI in System > Network > Hosts File.
     
  •  In the Active Directory Integration configuration use the IP Address of the Domain Controller.

Applies To

 SSIM setup to Integrate with Active Directory on a Schedule.

Active Directory Integration Configuration is setup using the Hostname of the Domain Controller and the Hostname and IP Address have not been added to the Hosts file of the SSIM.