Error messages appear when installing Symantec Endpoint Protection 12.1.2 on Windows 2000

Products

• Endpoint Protection

Issue/Introduction

One of a number of error messages appears when installing Symantec Endpoint Protection 12.1.2 on Windows 2000.

Any of the following messages can appear:

• C:\Documents and Settings\Administrator\Desktop\SEP\Setup.exe is not a valid Win32 application.

 

• Symantec Endpoint Protection Installer Information
  Error 1723. There is a problem with the Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action DriverCheck, entry: DriverCheck, library: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\MSI6E.tmp

• Setup.exe - Entry Point Not Found
  The procedure entry point HeapSetInformation could not be located in the dynamic link library KERNEL32.dll

• SsaWrapper.exe could not be executed.

Resolution

Symantec Endpoint Protection 12.1.2 is not supported on Windows 2000. See the product documentation for complete system requirements information.