Error received from Agent: Result fetching failed for Asset - [9e22f281-c3e4-419e-b13c-d4c6f1888869]. Error - Unable to connect to agent server on the agent 'fqdn.machine.name'

Products

• Control Compliance Suite Unix

Issue/Introduction

In Symantec Control Compliance Suite (CCS) for UNIX 11, a Data Collection job returns with errors.

CCS Agent collector returned with message(s),"Error received from Agent: Result fetching failed for Asset - [9e22f281-c3e4-419e-b13c-d4c6f1888869]. Error - Unable to connect to agent server on the agent 'fqdn.machinename.corp'
Failed to send job result to agent 'fqdn.machinename.corp' for job id - 929039024. Result location - C:\Program Files (x86)\Symantec\CCS\Reporting and Analytics\DPS\Temp\WP_llemv22t0d3\CCS14176\123ae2c9-6590-46a6-b586-58211d41653d-4\t\AgentQueryManager\9e22f281-c3e4-419e-b13c-d4c6f1888869.zip"

Error in DCmodule.log - BvUnixQueryExecutionControl|  188|Information: - Exec failed

Cause

This problem is related to an installation issue when the CCS for UNIX Agent is installed from the command line.  The root cause is that ccs.tpk does not get installed while installing the agent if the TPK path without the TPK file name is specified using the -C switch.

Resolution

When using the silent install command line program for installing the Symantec CCS 11.0 Agent, the tpk path for the -K and -C switches have to be specified as the tpk file name.

Therefore, run the command line call as follows: ./esmsetup -ibaE -p 1,2,3,4,5,6,7,8,9,10,11,12,13,14 -d <Installation Directory> -t <Path of esm.tgz> -M <Manager IP> -U <username> -W <password> -N <Agent_IP/Name> -K <ESM tpk path with the tpk file name> -C <CCS tpk path with the tpk file name>

Applies To

Symantec CCS 11
Redhat RHEL 4.x, 5.x, 6.x
Microsoft Windows 2008