During the uninstall of PGP Desktop, it remains at the stage where the C drive is checked for free space.
The issue can be caused if the C drive is hidden in the My Computer or Computer window. So, when PGP Desktop tries to search for the C drive to check the free space, it cannot find the information and hangs.
The following steps can be tried to uninstall the PGP Desktop:
Usae the following steps to manually remove PGP Desktop from a Windows system. This includes editing the registry. Please be cautious when editing the registry as any incorrect editing may result in sever system damage. Please create a backup of the registry by following the steps in the link below:
Delete the following folders and files to manually remove PGP Desktop from your Windows system.
Delete the PGP Corporation folder from the following locations:
C:\Program Files\Common Files
C:\Documents and Settings\%username%\Application Data
C:\Documents and Settings\%username%\Local Settings\Application Data
Windows Vista/Windows 7
Delete the following files from C:\WINDOWS\system32
Delete the following files from C:\WINDOWS\system32\drivers
In the registry, delete the following:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\pgpmapih.dll or OCMAPIHK.DLL
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PGP RDD Service (only PGP Desktop 10.1.x and higher)
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PGPserv (not available with PGP Desktop 10.2 unless it was updated from a previous version)
C drive cannot be accessed from My Computer in Windows XP and Computer in Windows Vista and Windows 7. However, it can be accessed by typing C:\ in the address bar.