PGP Display certificate alert when started on client machines

book

Article ID: 156975

calendar_today

Updated On:

Products

PGP Command Line

Issue/Introduction

When Symantec Encryption Desktop (formerly PGP Desktop) is started the certificate warning is displayed

Cause

If a trusted Certificate Authority certificate does not exist in the local certificate store you will receive this alert.  

Resolution

If a trusted Certificate Authority certificate does not exist in the local certificate store you will receive this alert.  By checking a secured certificate path if a certificate does not exist in the local certificate store Microsoft will dynamically add the certificate to the local certificate store. May be if the IE is been upgraded or reinstalled on the client system may bring this PGP Alert again. Even if you cleared the cache and cleared the certificates from the local store on the system could be another reason for certificate search will fail for the local search and it will start to to attempt a secure SOAPS connection from the PGP Desktop client to the PGP Universal Server initiating the TLS handshake with Server keys.example.com presented a TLS certificate that was issued by an unknown Certificate Authority (issuer: CN=keys.example.com).

 
If you click “Allow” this certificate will be trusted for this session only and once the session is ended it will popup again.
If you click “Deny” this session certificate will be rejected and the session is not complete.
If you click “Always Allow for this site” this session will be initiated and the certificate is downloaded to the local store to be referred thereafter in all the coming sessions, so we do not get the PGP Alert message again.

Applies To

PGP Universal Server

PGP Desktop Client

SSL Certificate