The SEP client reverts to the default group in the SEPM console

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Article ID: 156954

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Updated On:

Products

Endpoint Protection

Issue/Introduction

 The Symantec Endpoint Protection (SEP) client reverts to the default group in the Symantec Endpoint Protection Manager (SEPM) console.

After changing the client group setting in the SEPM, after a period of time, the the SEP client will revert to the default group again.

Cause

 The cause for this behavior is that the SEP client has a setting of a Preferred Group, "test_group" for example.  And this group is not present in the database.

 

Resolution

 The Preferred Group info is stored in these files:

serdef.dat
sylink.xml
cltdef.dat.

These files are located in the folder:
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\CurrentVersion\Data\Config


To resolve this behavior:
Locate a SEP client in the same group that does not have the jump group issue.
Copy the above listed three files to replaces the ones in the SEP clients that are moving to the default group.

How to replace the three files:
1. smc -stop
2. Replaces the three files
3. smc -start


Applies To

Symantec Endpoint Protection 12.1 RU1.