Symantec Management Agent (SMA) - Failed to copy ' Symantec Management Agent Install service'

Products

• Management Platform (Formerly known as Notification Server)

Issue/Introduction

Unable to push the SMA through the Symantec Management Console. The 'Status' of the install is showing 'Failed to copy 'Symantec Management Agent install service'.

 

Failed to copy 'Symantec Management Agent install service

Cause

Attempted to install the SMA by use an Application Credentials Account in a target computer (workgroup) that is not member of the Domain.
 

Resolution

Use the local administrator account (user and password) for push the SMA. On the 'Install Agent' page, select the target computer and then click on "settings". It will display the "Symantec Management Installation Option". Select the "Use the following admin account instead of application credentials".

Applies To

SMP 7.1 SP1