Symantec Management Agent (SMA) - Failed to copy ' Symantec Management Agent Install service'

Article Id: 156953

Status: Published

Updated On: 04-03-2013 11:55

Legacy Id: TECH195731

Products:

Management Platform (Formerly known as Notification Server)

Issue/Introduction:

Unable to push the SMA through the Symantec Management Console. The 'Status' of the install is showing 'Failed to copy 'Symantec Management Agent install service'.

Failed to copy 'Symantec Management Agent install service

Cause:

Attempted to install the SMA by use an Application Credentials Account in a target computer (workgroup) that is not member of the Domain.

Resolution:

Use the local administrator account (user and password) for push the SMA. On the 'Install Agent' page, select the target computer and then click on "settings". It will display the "Symantec Management Installation Option". Select the "Use the following admin account instead of application credentials".

Applies To

SMP 7.1 SP1