Remove MDM and Reset Agent option for Android devices does not reset Touchdown configuration

Products

• Mobile Management

Issue/Introduction

Remove MDM and reset agent command does not remove touchdown account configuration settings. User still has access to touchdown EAS mail after the device becomes unmanaged via MDM.

Cause

This is a known issue in the 7.2 MR1 release of Mobile Management. It will be fixed in the 7.2 SP1 release.

Resolution

As a workaround, replace the AndroidConfig.dll file on the Mobile Management Site Server, found at "C:\Program Files (x86)\Symantec\Mobile Management\iosServices\bin" with the one attached to this article.

For the 7.2 MR1 release of Mobile Management, doing this will cause a two-step reset on the device. First, the site server will push a reset of the Touchdown application and a restart of the Management Agent. 30 seconds after it checks in with the Mobile Management Site Server, it will receive the original Reset Agent command.

Applies To

Symantec Mobile Management 7.2 MR1
Android devices