You must repair the installation of Crystal Reports 2008, which RMS uses for exporting the query results.
1. Copy the CrystalReportDotNet.msi file from the RMS product media to the computer on which RMS is installed.
2. Right-click the CrystalReportDotNet.msi file, and then click Repair.
Ensure that repair completes without errors. If repair does not complete, then re-install Crystal Reports 2008.
3. Close and re-launch the RMS console.
4. Check the export functionality by exporting the results of a query.