When opening the Google Search (groups) in ServiceDesk, an error occurs: "This content cannot be displayed in a frame".

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Article ID: 156922

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Updated On:

Products

ServiceDesk

Issue/Introduction

If you go to Reference Tools -> Google Search (groups) in an existing incident inside he Process Manager, a window with the following error message opens: "This content cannot be displayed in a frame".

Screenshot of the error message.

Cause

Google recently changed the Custom Search to no longer allow using an iframe to host a custom search. Further information can be found in the Google knowledge base article number 70381.

Resolution

Symantec is aware of this change made by Google and we have adjusted our code accordingly with ServiceDesk product version 7.5. At this point in time there are no plans to backport this enhancement into older versions of the product.


Applies To

ServiceDesk 7.1 SP1 or SP2

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