When performing the inventory task in Virtual Machine Management, the inventories fail to populate.
Timeout error may be displayed, otherwise no other discernable errors are located in the SMP logs
Known issue. A fix is provided below.
Noticed under v7.1 SP2
VMM 7.x, 8.x
After other troubleshooting has occurred, we recommend the replacement of two .dll files that shipped with the product. Combined they resolve issues with inventory tasks timing out and inventory failing on ESX hosts under a cluster in vCenter.
In short, the solution is to "GAC" the attached files on the task server/NS server depending upon where the VMM task handler is installed in the environment.
If available, GACUtil.exe can be utilized to accomplish this using a command similar to gacutil.exe /i <assembly location path>
if not available, one can manually install files to the GAC using the procedure described below. (note: two windows are opened and the appropriate files are then dragged into the assembly directory.)
If the problem continues, please verify that the files were indeed installed into the GAC and restart the altiris services. If problem still continues, to avoid caching issues, a system restart is recommended.