When multiple clients in the same consumer profile have the same public key(s) in their local keyring attempt to send an encrypted message, one message is sent successfully, but the another attempt fails and the message bounces back.
2012/07/25 10:39:48 +01:00 ERROR pgp/client[11177]: CLIENT-28768: Exception when search for keys on remote host keys.example.com for key <removed>@example.com
2012/07/25 10:39:48 +01:00 WARN pgp/client[11177]: CLIENT-28768: key search <<removed>@example.com> [keys.example.com]: error getting recipient encryption key: name lookup failed
2012/07/25 10:42:22 +01:00 ERROR pgp/client[11177]: CLIENT-28773: Exception when search for keys on remote host keys.example.com for key <removed>@example.com
2012/07/25 10:42:22 +01:00 WARN pgp/client[11177]: CLIENT-28773: key search <<removed>@example.com> [keys.example.com]: error getting recipient encryption key: Skipping keyserver keys.example.com because it was down the last time it was checked
2012/07/25 10:44:10 +01:00 ERROR pgp/client[11177]: CLIENT-28775: Exception when search for keys on remote host keys.example.com for key <removed>@example.com
2012/07/25 10:44:10 +01:00 WARN pgp/client[11177]: CLIENT-28775: key search <<removed>@example.com> [keys.example.com]: error getting recipient encryption key: Skipping keyserver keys.example.com because it was down the last time it was checked
2012/07/25 11:42:02 +01:00 ERROR pgp/client[11177]: CLIENT-28813: Exception when search for keys on remote host keys.example.com for key <removed>@example.com
2012/07/25 11:42:02 +01:00 WARN pgp/client[11177]: CLIENT-28813: key search <<removed>@example.com> [keys.example.com]: error getting recipient encryption key: name lookup failed
2012/07/25 12:20:02 +01:00 ERROR pgp/client[11177]: CLIENT-28939: Exception when search for keys on remote host keys.example.com for key <removed>@example.com
2012/07/25 12:20:02 +01:00 WARN pgp/client[11177]: CLIENT-28939: key search <<removed>@example.com> [keys.example.com]: error getting recipient encryption key: name lookup failed
The public key of the recipient which was saved locally in the keyring of the sender's PGP Desktop may have been corrupted or changed by accident.
Use the following steps to resolve the issue:
Applies To
PGP Universal Server 3.2.1
PGP Desktop 10.2.1