search cancel

Encryption process hangs at 99 %


Article ID: 156905


Updated On:


Symantec Products


When encrypting a disk, the process hangs at 99 % and you are unable to Resume or Stop and restart encryption.



Open a command prompt window, change to the C:\Program Files\PGP Corporation\PGP Desktop directory and run the command below:

pgpwde --decrypt --disk 0 --passphrase

Note: In most instances your disk will be Disk 0, but to confirm that is correct run pgpwde --enum

This should allow you to restart the encryption process from the PGP Desktop interface.


Applies To

Windows 7 64-bit

Standalone client

PGP Whole Disk Encryption  10.2.1 MP1