Encryption process hangs at 99 %

Article Id: 156905

Status: Published

Updated On: 26-10-2012 08:26

Legacy Id: TECH194829

Products:

Symantec Products

Issue/Introduction:

When encrypting a disk, the process hangs at 99 % and you are unable to Resume or Stop and restart encryption.

Resolution:

Open a command prompt window, change to the C:\Program Files\PGP Corporation\PGP Desktop directory and run the command below:

pgpwde --decrypt --disk 0 --passphrase

Note: In most instances your disk will be Disk 0, but to confirm that is correct run pgpwde --enum

This should allow you to restart the encryption process from the PGP Desktop interface.

Applies To

Windows 7 64-bit

Standalone client

PGP Whole Disk Encryption 10.2.1 MP1