Preparing PCAnywhere or pcAnywhere Solution Client for Imaging

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Article ID: 156897

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Updated On:

Products

Symantec Products

Issue/Introduction

If the pcAnywhere plugin is not properly prepared before imaging, when the image is deployed, errors can occur or the thumbprints will not be unique.

File is not a valid pcAnywhere File...pcANSHost.BHF

Cause

Encryption will not be unique or may get mismatched and fail

Resolution

1. Stop the Symantec pcAnywhere Host Service

2. Decrypt the pcAnywhere files on the master PC (the one to be imaged) using the GUI tool which is attached to HOWTO75111

3. Delete the appropriate registry key from below:

     -X64: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\pcAnywhere\CurrentVersion\12202012235959
     -X86: HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\pcAnywhere\CurrentVersion\12202012235959

4. Delete all the data from the hosts directory

     XP: C:\Documents and Settings\All Users\Application Data\Symantec\pcAnywhere\Hosts
     Vista/Windows 7/2008: C:\ProgramData\Symantec\pcAnywhere\Hosts

5. Copy earlier decrypted files from the corresponding location to hosts directory 

6. Create the syspreped(master) image


Applies To

Symantec Management Platform 7.1
pcAnywhere Solution 12.6.7 or later
Supported Windows operating systems