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How to Restore ext3 File System on PGP Universal Server


Article ID: 156872


Updated On:


Symantec Products


PGP Universal Server fails to boot up after not being shut down properly due to a power outage or hard reset.  File system errors also prevent logging in and accessing the shell (also in single user mode).

Checking filesystems: contains a file system with errors, check forced



Power outage or hard reset


1) Download 3rd party live Linux distribution that contains "fsck" utility for ext3. Any live linux distribution that supports ext3 can be used (e.g. SystemRescueCD -

2) Either burn the ISO to a CD in case you'll be using this procedure for physical hardware or use "Connect to Disk Image File (iso)" for accessing VMware node with VMmware console.

3) Boot the CD / ISO image with live Linux distribution.

4) Check which partitions are mounted with "mount" command.

5) Use "fdisk -l" command to find out on which partitions to run recovery commands (usually this will be "/dev/sda1" and "/dev/sda2" in case of PGP Universal Server 3.2). HINT: you want to run "fsck.ext3" on the partitions that are NOT mounted.

6) Run "fsck.ext3" command on both partitions of PGP Universal Server (sda1 and sda2):

  • fsck.ext3 /dev/sda1
  • fsck.ext3 /dev/sda2

7) Confirm repairing of the file system when prompted with Y <enter>.

8) Reboot the computer, unmount ISO image / remove the CD from drive and complete normal boot up process. At this stage PGP Universal Server should complete booting normally if the recovery of the file system was completed successfully.

Applies To

PGP Universal Server 3.2 (applicable to all ext3 filesystems)