When registering a Scanner in Symantec Protection for SharePoint Server 6.x you receive an error stating: An unexpected error occurred. Please check the logs for more details

Products

• Protection for SharePoint Servers

Issue/Introduction

Symantec Protection 6.0 for SharePoint Servers console shows the following error message when attempting to register a scanner.

 

Log Name:      Application
Source:        Symantec Protection for SharePoint Servers Service
Date:          03/08/2012 1:52:33 PM
Event ID:      0
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Webfront.mydomain.local
Description:
Module=RTCommand.RegisterScanEngine | Exception message=Access to the path 'C:\Program Files\Common Files\Symantec Shared\SharePointEngine\AVESettings_10_5_10_47.dat' is denied. | Stack=   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy)
   at System.IO.FileStream..ctor(String path, FileMode mode)
   at Symantec.Sharepoint.Service.RTCommand.Service.SerializeScanEngineSettings(ScanEngineSettings scanEngineSettings, ScanEngine scanEngine)
   at Symantec.Sharepoint.Service.RTCommand.Service.RegisterScanEngine(ScanEngine scanEngine)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Symantec Protection for SharePoint Servers Service" />
    <EventID Qualifiers="0">0</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-08-03T17:52:33.000000000Z" />
    <EventRecordID>8378</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Webfront.mydomain.local</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Module=RTCommand.RegisterScanEngine | Exception message=Access to the path 'C:\Program Files\Common Files\Symantec Shared\SharePointEngine\AVESettings_10_5_10_47.dat' is denied. | Stack=   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy)
   at System.IO.FileStream..ctor(String path, FileMode mode)
   at Symantec.Sharepoint.Service.RTCommand.Service.SerializeScanEngineSettings(ScanEngineSettings scanEngineSettings, ScanEngine scanEngine)
   at Symantec.Sharepoint.Service.RTCommand.Service.RegisterScanEngine(ScanEngine scanEngine)</Data>
  </EventData>
</Event>

 

Cause

When the Symantec Protection 6.0 for SharePoint Servers Service Account attempts to read or modify a file in C:\Program Files\Common Files\Symantec Shared\SharePointEngine folder, the permissions needed are missing and will cause the registration to fail.

Resolution

A full solution for this issue is to verify the Symantec Protection 6.0 for SharePoint Servers Service Account used to install the SPSS / Scan Engine product is a member of the Farm Administrators and has full Local Administrator privileges on the Windows Server.

As a workaround navigate to C:\Program Files\Common Files\Symantec Shared\SharePointEngine folder and assign the Symantec Protection 6.0 for SharePoint Servers Service Account full Local Administrator permissions.

Applies To

Windows 2008

SharePoint 2010