Partial files from the source directory are being delivered to Package Server and states "Retrying Download".

Products

• IT Management Suite

Issue/Introduction

Packages are being partially downloaded to Package Server due to Hidden System attributes during package compilation.  The following errors are seen:

'HTTP://smpserver.example.local/Altiris/PackageShare/pkggroup_peuieq7ydpy6yw4vp5w2wrqksnllavzm/11.2.0.1.0/MultiLang/install/images/Thumbs.db'->'D:\Program Files\Altiris\Altiris Agent\Package Delivery\{9D20F6B0-8C40-4214-BD7E-FA27A260F14F}\cache\MultiLang\install\images\Thumbs.db' failed: HTTP error: 404 Not Found (-2147209951)]]></event>

"7/5/2012 11:14:10 AM","Unable to generate policy XML for item: 7d4b73ac-35d2-4467-ba3f-98420995b73a"

( Exception Details: Altiris.NS.Exceptions.AeXUnauthorizedAccessException: The item '7d4b73ac-35d2-4467-ba3f-98420995b73a' was loaded as readonly and cannot be saved.
at Altiris.NS.ItemManagement.Item.RaiseItemLoadFlagsSecurityException(String message)
at Altiris.NS.ItemManagement.Item.CheckCanSaveItem()
at Altiris.NS.ItemManagement.Item.Save()
at Altiris.PatchManagementCore.Policies.SoftwareUpdateAdvertisement.OnBuildClientConfigXml2(Guid workstationGuid, XmlNode requestDocumentElement, XmlTextWriter xmlBuilder)
at Altiris.NS.StandardItems.Policies.ClientConfigPolicy.GetConfigXml(Guid resourceGuid, String requestXml)
at Altiris.NS.AgentManagement.PolicyRequest.<>c__DisplayClass4.b__0(IDatabaseContext ctx)
at Altiris.Database.DatabaseContext`1.PerformWithDeadlockRetryHelper(Int32 retries, Boolean inTransaction, Getter`1 getContext, Action`1 action, Action`1 retry)
at Altiris.Database.DatabaseContext`1.PerformWithDeadlockRetry(Int32 retries, Boolean startNewTransaction, IsolationLevel isolationLevel, Boolean independentContext, Action`1 action, Action`1 retry)
at Altiris.Database.DatabaseContext`1.PerformWithDeadlockRetry(Int32 retries, Boolean startNewTransaction, Action`1 action, Action`1 retry)
)
( Extra Details: Type=Altiris.NS.Exceptions.AeXUnauthorizedAccessException Src=Altiris.NS )","Altiris.NS.AgentManagement.PolicyRequest.LoadItemPolicy","w3wp","46"

Environment

ITMS 8.x

Cause

The hidden Thumbs.db files within the software package was causing it to fail. In this scenario, the Thumbs.db file can only be viewed in Window by un-checking the box 'hide protected...system ' opts.

Resolution

Remove the hidden attributes or delete the file Thumbs.db to resolve the issue.