Partial files from the source directory are being delivered to Package Server and states "Retrying Download".

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Article ID: 156851

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

Packages are being partially downloaded to Package Server due to Hidden System attributes during package compilation.

'HTTP://srvwin0430.lord.local/Altiris/PackageShare/pkggroup_peuieq7ydpy6yw4vp5w2wrqksnllavzm/11.2.0.1.0/MultiLang/install/images/Thumbs.db'->'D:\Program Files\Altiris\Altiris Agent\Package Delivery\{9D20F6B0-8C40-4214-BD7E-FA27A260F14F}\cache\MultiLang\install\images\Thumbs.db' failed: HTTP error: 404 Not Found (-2147209951)]]></event>
 

"7/5/2012 11:14:10 AM","Unable to generate policy XML for item: 7d4b73ac-35d2-4467-ba3f-98420995b73a
**CEDUrlStart** :http://entced.symantec.com/entt?product=SMP&version=7.1.8280.0&language=en&module=qlub65YMYgWeGGssRthgvN1WHJjANnIAgZtUStOHQto=&error=862971658&build=**CEDUrlEnd**


( Exception Details: Altiris.NS.Exceptions.AeXUnauthorizedAccessException: The item '7d4b73ac-35d2-4467-ba3f-98420995b73a' was loaded as readonly and cannot be saved.
at Altiris.NS.ItemManagement.Item.RaiseItemLoadFlagsSecurityException(String message)
at Altiris.NS.ItemManagement.Item.CheckCanSaveItem()
at Altiris.NS.ItemManagement.Item.Save()
at Altiris.PatchManagementCore.Policies.SoftwareUpdateAdvertisement.OnBuildClientConfigXml2(Guid workstationGuid, XmlNode requestDocumentElement, XmlTextWriter xmlBuilder)
at Altiris.NS.StandardItems.Policies.ClientConfigPolicy.GetConfigXml(Guid resourceGuid, String requestXml)
at Altiris.NS.AgentManagement.PolicyRequest.<>c__DisplayClass4.b__0(IDatabaseContext ctx)
at Altiris.Database.DatabaseContext`1.PerformWithDeadlockRetryHelper(Int32 retries, Boolean inTransaction, Getter`1 getContext, Action`1 action, Action`1 retry)
at Altiris.Database.DatabaseContext`1.PerformWithDeadlockRetry(Int32 retries, Boolean startNewTransaction, IsolationLevel isolationLevel, Boolean independentContext, Action`1 action, Action`1 retry)
at Altiris.Database.DatabaseContext`1.PerformWithDeadlockRetry(Int32 retries, Boolean startNewTransaction, Action`1 action, Action`1 retry)

)
( Extra Details: Type=Altiris.NS.Exceptions.AeXUnauthorizedAccessException Src=Altiris.NS )","Altiris.NS.AgentManagement.PolicyRequest.LoadItemPolicy","w3wp","46"

Cause

The hidden Thumbs.db files within the software package was causing it to fail. In this scenario, the Thumbs.db file can only be viewed in Window by un-checking the box 'hide protected...system ' opts.

Resolution

Remove the hidden attributes or delete the file to resolve the issue.