Having issues with Symantec Scan Engine installation.

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Article ID: 156842

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Updated On:

Products

Scan Engine

Issue/Introduction

The installation stops suddenly with an exit error.

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BEGIN Log of SYMCScan installation on desaps1429
Wed Jan  4 12:40:49 MET 2012
Extracting SYMCScan software package...
Checking software package for damage...
Uncompressing software package...
Extracting distribution files...
Starting installation...
ERROR: information for "********" was not found

Found zone global
Processing package instance <SYMCScan> from </root/.---symcinst-2012-01-04-12:40:50-5032>
Symantec Scan Engine, Symantec Scan Engine(sparc) 5.2.11.131
Symantec Corporation
ERROR: install-common script missing.

Installation terminated.
Installation of <SYMCScan> was terminated due to user request.
No changes were made to the system.
Installing in global zone
WARNING: Could not find product package directory: /var/sadm/pkg/SYMCScan

Unable to move install language information file (install-lang.sh)
Removing temporary files...
The installation of SYMCScan was successful.
SEE THE IMPLEMENTATION GUIDE FOR FURTHER INSTRUCTIONS,
including how to install a third-party SSL certificate, activate and configure the software.
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Cause

The user used for installation does not have priviledges enough to install the binaries.

The home directory of root (i.e. /root) is only readable by root.
Therfore an anonymous user can't access files from the SYMCScan package which is extracted somewhere in root's home directory.

Resolution

run the following command to fix the permission issues:

useradd -o -u 0 install


Applies To

                     Solaris 10 10/08 s10s_u6wos_07b SPARC
           Copyright 2008 Sun Microsystems, Inc.  All Rights Reserved.
                        Use is subject to license terms.
                            Assembled 27 October 2008

java version "1.5.0_24"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_24-b02)
Java HotSpot(TM) Server VM (build 1.5.0_24-b02, mixed mode)